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Service-level agreements (SLAs)

Service-level agreements (SLAs) are available for enterprise customers.

We typically offer two categories of SLA:

  1. Data liveness: Data sources will be within an agreed-upon delta from the chaintip (e.g., certain number of blocks, certain number of seconds) at least a specified percentage of the time (like 95% or 99% of the time).
  2. Support response time: We will respond to support requests within a certain time period.

Need some other kind of SLA? Reach out and let us know.

Data Liveness​

Data liveness SLAs have two important properties:

  1. They cover only one network
  2. They cover only the contracts on that network that the enterprise project designates

In other words, they cover a specific set of contracts on a specific network. Enterprise customers are free to set up multiple SLAs across multiple networks if required.

We offer live SLA monitors for enterprise customers to show how close we are to the chaintip for their contracts at all times.

This is an (active) example of what an SLA monitor looks like: SLA Dashboard.